Help

Fix syncing problems

What to do when new data stops arriving in Everstride.

Most sync problems come down to one of a few causes. Work through these in order.

For athletes

Check your device’s own app. Open Garmin Connect, WHOOP or similar and make sure today’s data is there. Everstride can only collect what has reached that app.
Open Devices in Everstride. Check when it last synced, and look for “Sign-in expired, not syncing”.
Reconnect if asked. If the sign-in has expired, choose Reconnect. See Reconnect a device.
Give it several hours. New data doesn’t always arrive right away.
Disconnect and connect again. If it still hasn’t updated after a day, try this from Devices.
Contact us. If that doesn’t help, email hello@everstride.fit, and tell us your device and when it last synced.

Common questions

I just connected and nothing is showing

Your history takes some time to come in, particularly on the first sync. Check back later. If you’ve just connected Strava, you’ll only see workouts. See Supported devices.

My recovery score is missing

Not every device gives a recovery score. You’ll see “No recovery score yet”, along with your other readings.

My number is different from my device’s app

This can be expected. Everstride works out sleep score and training load with its own method, so that everyone’s numbers mean the same thing. See Metrics explained.

A session appears on the wrong day

Check your time zone in Profile. The change applies to data synced from then on.

A workout I deleted is still there

Oura and Strava tell Everstride when something is deleted, so it’s removed here too. WHOOP and Suunto don’t, so the copy can remain here. Email hello@everstride.fit if you need it removed.

Connecting fails or sends me back with an error

Try again in a private browser window, and make sure you approve all the permissions on the device maker’s page.

For coaches

You see	What it means	What to do
Reconnect WHOOP (or another service)	The athlete’s sign-in with that company has expired	Ask them to reconnect in the Devices page of their app
No sync for N days	Data has stopped arriving	Send them to the steps above
No data yet	They haven’t connected a device, or nothing has arrived	Ask them to connect a device
Not shared	They’ve chosen not to share this	Have a chat with them. Only they can change it
stale	There’s a gap in syncing, so form is held back	It clears once syncing resumes